These Terms and Conditions are an integral part of the Campus Storage, LLC Order Form and Customer Agreement ("Order Form") to which these Terms and Conditions are incorporated therein (collectively, the "Agreement"), made between the customer ("Customer", "you" or "Student") and Campus Storage,LLC ("Campus Storage" or the "Company") for any services rendered. "Company does business in New York and Texas as Campus Mattress LLC; in Pennsylvania and Arizona as University Storage, LLC; in California, Washington DC, Michigan, Louisiana, New Hampshire, North Carolina, Colorado, Oregon, Indiana, Rhode Island, and New Jersey as Campus Storage LLC. The Agreement is the complete and full understanding between you and the Company regarding the services that you have ordered pursuant to the Agreement. Any other terms, conditions, warranties, guarantees, undertakings, understandings or representations, whether express or implied, by statute, common law or otherwise, or arising from conduct or a previous course of dealing or trade, custom or usage, are hereby excluded from this Agreement. To the extent of any conflict between the terms of the Order Form, the Claim Form, and these Terms and Conditions, these Terms and Conditions shall be controlling. The Company reserves the right to amend any portion of these Terms and Conditions at any time.
A. Storage Services.
Packing kits will be shipped to the students mailing address after successfully signing up. The Company will return to pick up Student's boxes during the scheduled pick-up time within the allotted pick up period as provided in the Order Form and provide transportation of items to a suitable storage location as chosen solely by Campus Storage. Student's boxes will be returned to the appropriate building listed on the Order Form at the specified scheduled drop-off time within the allotted drop off period. The Customer agrees to be present to receive the boxes at the specified delivery date, time and location. The Customer may designate in writing that another adult shall receive Customer's boxes and sign off on Customer's behalf.
In the event Customer desires that Company drop off the boxes at a different date and/or location than previously requested on the Order Form, Customer must send a 15-day prior written request to the Company, requesting the new date and/or location. If Customer requests such change within the 15 day window prior to the original date and/or location requested, the Company cannot guarantee that such change will be made, and will be made at the discretion of the Company. In the event Customer's request is honored, an additional fee may apply as per the Pricing section below.
Minimum storage price will be $60/month. The minimum storage pricing may vary by school. Please note the amount of your school during the order process.
Storage of boxes is for a three (3) month minimum.
B. Storage Facility.
After pick up from Student's dorm or apartment, the boxes will be transported to a secure storage facility chosen at the sole discretion of the Company. The Company will make every effort to store the boxes at a constant room temperature. Notwithstanding the foregoing, the Company will not be liable for any damage that may occur to the boxes due to mold or inadequate ventilation.
C. Shipping Services.
Should Customer desire that the boxes be shipped, rather than stored in the Company's storage facilities, the Company shall arrange for shipping of such boxes. Customer agrees to complete shipping labels provided by Company in a legible and complete manner prior to pickup of the goods by Company. The Company will pick up Customer's boxes at the specified date, time and location, and deliver the boxes to the Company's shipping carrier, usually United Parcel Service ("UPS") or Federal Express ("Fedex"). The Company shall only act as an intermediary for the pick-up of boxes and delivery to UPS. The boxes shall be shipped and delivered to the address requested by the Customer. Any terms for the shipment of goods via our shipping provider can be found at their website, www.ups.com or www.Fedex.com. Shipping service surcharge will be 35%.
The Company shall not be responsible for any damage that may occur during shipping. The Company will provide the Customer with the receipt from the UPS upon request, which will have information regarding the delivery date and box identification number. In the event of damage or loss, the Customer must contact UPS for any resolution. The Customer may also contact the Company in order to request that the Company assist the Customer in this process. However, the Company will not be liable to the Customer for lost or damaged boxes once shipped.
Customer shall pay the amount of the bill in full at the time of pick-up of the boxes, whether for storage or shipping. All payments shall be by credit or debit card. Customer hereby authorizes Company to charge the Customer's credit card or debit card for the balance owing for the services rendered and any additional fees.
In the event Customer changes the date and/or location, as more fully set forth in Section A, above, additional fees shall apply and Customer shall pay such fees before any changes or access are authorized by Company.
Discounts may not fall under the minimum price point at any particular school.
E. Pick-Up of Boxes.
Customer may request the date, time and location for pick-up of Customer's boxes, but such date, time and location shall be assigned by the Company. The first pick-ups will generally start the week of the first scheduled final exam and end the weekend after the last final exam according to the final exam schedule for each particular school.
Any pick-ups requested outside of the specified final exam schedule will be subject to a nonrefundable fee of between $95.00 and $500 (depending on school). Please visit the Company website or inquire to find out about pick-up dates and associated fees.
Customer must provide the Company with a written 48-hour notice if Customer is unable, for any reason, to be available for a scheduled pick-up on Customer's scheduled date/time. If the pick-up is requested outside the final exam schedule (free pickup days) at the particular school, such pick-up will be subject to the $95.00 to $500 nonrefundable fee.
Campus Storage cannot and does not guarantee that pickup of the boxes will occur at a specified time during the Pickup Window.
The schedule of free pick up days (final exam schedule) for each particular school is listed on the Company's website at the signup page under "Pick up Date".
Pick-ups occurring outside a 5-mile radius of the school living area will be charged a nonrefundable rate of $10.00 per mile travelled outside of the 5-mile radius. In the event the boxes have not been properly packed by the Customer, the Company has the right to repack the box or boxes, and the Customer may incur additional fees according to the time and/or materials used. Customer shall note the "Packing Tips" specified on the Company's website.
F. Drop Off of Boxes.
Customer may request the date, time and location for drop-off of Customer's boxes, but such date, time and location shall be assigned by the Company. The first drop-offs will generally start the week before the first day of classes and end the first day of class for each particular school. Campus Storage cannot and does not guarantee that drop - off of the boxes will occur at a specified time during the Drop - off Window.
Campus Storage will not conduct deliveries outside the window times listed online. The allocated delivery dates will be clearly listed while creating an order. You must agree to these delivery dates to successfully create an order/pick-up date. You can find the free delivery dates on your confirmation email for reference or email [email protected] requesting the designated free delivery dates at your school.
If the Company attempts to make a delivery on the scheduled date and time specified on the Order Form, and the Customer is not available to accept such delivery, the Customer may:
(a) Send a written request to the Company to request redelivery of the boxes to a specific location and time, for a nonrefundable fee of $150 or more depending on school; or
(b) Send a written request to the Company to request that the Company leave the boxes with a third party or at a designated location outside their area of housing. A signature from the third party and/or written authorization by the Customer immediately relieves the Company from all liability for such boxes, and additional fees may apply.
The schedule of classes (free delivery days) for each particular school is listed on the Company's website. To view, click on the "sign up" tab, then select your school and go to the "pick up date" section. The free delivery days will also be visible when scheduling your delivery.
Drop-offs occurring outside a 5-mile radius of the school living area will be charged a nonrefundable rate of $10.00 per mile travelled outside of the 5-mile radius.
Ten (10) days notice is required to schedule a delivery date.
(a) If I am not present for my pickup and Campus Storage is packing my room for me, I authorize Campus Storage to charge me accurately based on the pricing model found at campusstorage.com. There will be an additional $100 Packing Fee when packing your belongings for you.
(b) I understand Campus Storage is only liable for belongings once Campus Storage is in possession of the belongings and not before Campus Storage arrived while belongings were being held in University Housing.
In the event the Company attempts to deliver the boxes to Customer on the schedule date, time and location, and Customer is not at the drop-off as scheduled, the Company will attempt to contact Customer by phone, email or mail. If Customer does not respond to such attempts, the Company shall hold Customer's boxes for thirty-one (31) days past the date of the scheduled drop-off and after such date will consider Customer's boxes abandoned. The Company shall assume full ownership of the abandoned boxes and may sell, auction or give away any of the contents in the boxes, in order to recoup some of its costs for storage of such abandoned boxes.
H. Restrictions on Service.
Shipping. Company is acting as an intermediary only and requires that Customer be familiar with the shipping carrier's restrictions prior to packing the Customer's boxes for shipping.
Storage. Storage services are provided with a number of restrictions. Customer accepts full responsibility and liability for any damages or losses that result from the Customer's failure to adhere to these restrictions. Customer acknowledges the following:
(a) No hazardous materials or firearms may be stored;
(b) No perishables may be stored;
(c) No liquids may be stored;
(d) No live animals may be stored;
(e) No items consisting of jewelry or unusual collectibles;
(f) No items of high value, including items valued at more than $400;
(g) No boxes that total more than $1,200 in actual value, nor more than $400 per box.
Customer acknowledges that Company has the right, in its sole discretion, to refuse storage or shipping of any items it deems may violate any of the above, or which Company deems to be impracticable to transport, ship or store.
I. Packing of Boxes.
Customer acknowledges that Company has the right, in its sole discretion, to refuse storage or shipping of any items it deems may violate any of the above, or which Company deems to be impracticable to transport, ship or store. You represent that you are the lawful owner of the items being stored or are otherwise authorized to execute this Agreement on behalf of the lawful owner. Items being stored must be packaged by Customer suitably for storage purposes.
J. Third Parties.
Customer acknowledges that Company uses vendors and other third parties in the performance of the services provided to Customer. Customer acknowledges that there is no contractual relationship with these third parties.
K. Declared Value Coverage.
Company automatically protects each box stored or shipped against loss or damage due to Company's negligence up to a value of $0.60/lb. Unless Customer purchases additional declared value coverage from Company, Customer agrees that each box is valued at not more than $0.60/lb, and that the Customer is limited to liability of $0.60/lb.
If Customer does not declare the full value of Customer's property stored or shipped with Company, Customer hereby agrees to assume all risk of loss or damage, including loss by theft, fire, water, vandalism or pests.
Customer hereby releases and acknowledges that Company and its associates, employees, agents, affiliates or authorized representatives (collectively, "Agents") shall not be responsible for any loss, liability, claim, expense, damage to property or injury to persons that could have been declared (including, without limitation any loss arising from the active or passive acts, omission or negligence of Company's Agents).
In the event Customer believes that any box is valued at more than $0.60/lb, Company recommends that Customer purchase additional declared value coverage. The cost of additional declared value coverage is provided in the Pricing schedule on Company's website. The maximum amount of additional declared value is $400 for each stored item/box. There is also a maximum of $1,200 for the aggregate of all stored items/boxes per Customer.
In order to purchase additional declared value for stored items/boxes, Customer must indicate the amount of the declared value on the Order Form prior to the time of pick-up and acknowledge that the Order Form provides for the purchase of the additional declared value.
In order to purchase additional declared value for shipped boxes, Customer must indicate the amount of the declared value in the designated area on the shipping label, and affix the label to the shipped box. For shipped boxes, Customer must refer to the shipping carrier's website for information and prices.
The declared value, whether the basic value of $0.60/lb or the additional declared value purchased, in addition to the restrictions on storage provided in Section H, above, does not cover the following:
(a) Boxes improperly packed (see Packing Tips); (b) Concealed damage;
(c) Fragile items;
(d) Electronic equipment damage if there is no physical damage to boxes;
(e) Minor damage due to normal handling;
(f) Damage caused by force majeure;
(g) Damage caused to storage containers including particleboard, plastic boxes, trunks, etc.;
(h) We do not insure damage to couches or mirrors unless properly wrapped.
Customer acknowledges that Customer is liable for any damages to the property of others caused by Customer's storage boxes.
L. Limitation on Liability.
Notwithstanding anything to the contrary contained in this Agreement, Company's maximum liability for any damage, loss, cost, or expense incurred as a result of Company's storage of Customer's boxes, is limited to the terms of this Agreement. Customer expressly agrees to defend and hold Company and its Agents harmless from and against any and all claims, actions, demands, liabilities, damages, costs and expenses, including, without limitation, reasonable attorneys' fees, arising out of, in connection with or related to the services provided under this Agreement. Customer expressly acknowledges that Company is not a professional mover or common carrier and waives the right to hold Company to any laws or standards governing movers or carriers.
Customer acknowledges that Customer has full responsibility for, and shall bear all risk of loss or damage to the boxes and their contents, and for any damage caused to your property or to the property of others by the boxes or by their contents while the boxes remain in Customer's possession, including while the boxes are on your driveway or loading dock, or in any hallway or any other common area of your residence.
Subject to the purchase of declared value coverage, following pick-up of your boxes from your residence until the boxes are delivered to you, the Company does not assume any risk for loss or damage to the personal property you have placed in the boxes for storage, no matter how the loss or damage may be caused, except for loss or damage caused directly by our gross negligence or willful misconduct, and in any event, the Company's aggregate maximum liability shall not exceed the fees you paid for the services.
M. Additional Fees.
Customer acknowledges that the following additional fees could apply to the services provided by Company:
(a) Any box weighing over 50 lbs. will be charged a nonrefundable fee of $60.00;
(b) Customer does not have access to our private warehouse. Our service is pickup and delivery only;
(c) If Customer requests pick-up outside the scheduled pick up times, as set forth in Section E, above, a nonrefundable fee of $400 or more will be charged depending on school;
(d) If Customer requests drop-off outside the scheduled drop off times, as set forth in Section F, above, a nonrefundable fee of $400 or more will be charged depending on school. The Company will not conduct deliveries on dates listed as unavailable on the website.
(e) If Customer cancels the order after signing up and receiving packing materials, a one-time cancellation fee of $50.00 will be charged plus the cost of materials;
(f) $50 cancellation fee if the customer has not received packing materials and cancels an order with less than 14 days notice.
(g) Pick-ups or deliveries occurring outside a 3-mile radius of the school living area will be charged a nonrefundable rate of $25.00 per mile travelled outside of the 3-mile radius. We will only hand deliver up to 15 miles from campus. Beyond that distance, it will be at our sole discretion to ship your items via shipping carrier with applicable fees.
(h) All orders have a one-time $17.95 administrative fee;
(i) $100 cancellation charge will be applied to orders cancelled within 48 hours of pickup;
(j) IF ITEMS ARE IMPROPERLY LABELED, APPLICABLE FEES WILL BE CHARGED IF ITEMS ARE MISSING AND NECESSITATE EXTRA RESOURCES TO TRACK DOWN MISSING ITEMS. MINIMUM FEE OF $100 PER ORDER ON UN-LABELED ITEMS THAT CANNOT BE FOUND;
(k) LATE FEE PENALTIES FOR DELINQUENT ACCOUNTS OF 10 DAYS OR MORE WILL BE $5.
N. Right to Access Boxes.
The Company shall have the right to open any boxes received from Customer, without the prior consent of Customer, in the event:
(a) A box is broken or damaged and requires the contents to be moved into another box; however, the Company is not required to make such repair or replace such boxes; or
(b) There appears to be any liquid seeping out of the box, or fumes or odors appear to be emitting from the box, or there appears to be harm or possible endangerment of any other box or the property of others; or
(c) Customer abandons the boxes; or
(d) Company is enforcing the terms of this Agreement, including all of its rights and remedies; or
(e) Any security reasons require the opening of a box.
The Company may be required to open a box to comply with a Court Order or under any applicable law or regulation.
The Company will attempt to give the Customer reasonable notice prior to opening any box.
O. Customer Information.
Customer is required to notify the Company immediately of any changes to Customer's name, address, contact information, credit card or checking account numbers. Customer must contact the Company at [email protected] or by calling the Company's 24-hour hot line listed on the Contact Us section of this website.
Customer warrants that any information provided to the Company is truthful, complete and accurate.
If, as a result of Customer's failure to provide the Company with updated information, the Company is unable to process any fees or charges payable under this Agreement, or if the Company is unable to contact Customer in the event of an emergency, the Company may deem Customer's property abandoned, as more specifically provided in Section G, above.
The Customer hereby authorizes the Company to obtain credit reports and any other information it deems necessary, for the purpose of evaluating Customer's application. Customer understands that such information may include, but not be limited to, credit history, civil and criminal information, records of arrest, rental history, employment/salary details, vehicles records, licensing records, and/or any other necessary information. Customer further understands that subsequent credit reports may be obtained and used under this authorization in connection with an update, renewal, extension or collection with respect to or in connection with the services provided by this Agreement.
Customer agrees to make any claims first against Customer's insurance or Customer's parents' insurance for any loss to any personal property of Customer. After exhausting these claims, Customer may then make a claim to the Company.
In the event of a claim of damage to stored boxes, the boxes must be inspected by a Company representative at the time of delivery to confirm damage. All damaged boxes must be opened at the time of delivery so that the Company representative can inspect and inventory the damage.
In the event of loss of box(es) after delivery from the storage facility, the Customer must notify the Company representative at the time of delivery of the other boxes and sign the delivery receipt noting the lost box(es). The Company representative must sign off on the delivery receipt confirming the lost box(es).
Claims for loss or damage to Customer's property must be filed with the Company within ten (10) days following delivery of the damaged boxes or scheduled delivery of the lost boxes. Upon receipt of the completed claim form, the Company will process the claim and reply to Customer within 30 days after receipt of the claim form.
Upon approval of the claim form, the Company shall: 1) pay to Customer the reasonable cost of restoring the property to its condition immediately prior to the move; or 2) pay the original cost or replacement value of the property; or 3) pay the amount of declared value of the box. Such declared value shall be the $0.60/lb if no additional declared value coverage was purchased, or the lesser of $400.00 (the maximum single item/box declared value coverage), up to a maximum of $1,200.00 per Customer.
Q. Arbitration; Choice of Law.
Customer and Company agree that if a dispute arises concerning or relating to this Agreement, the dispute shall be submitted to binding arbitration under the rules of the American Arbitration Association then in effect. The arbitration shall take place in Los Angeles County, California and both the Customer and the Company agree to submit to the jurisdiction of the arbitrator selected in accordance with the American Arbitration Association rules and procedures. The laws of the state of California shall govern the validity of this Agreement, the construction of its terms, and the interpretation of the rights and duties of the parties hereto.
Customer and Company agree that this arbitration procedure shall be the exclusive means of redress for any disputes arising from this Agreement between the parties (except where claims are below $5,000.00 and can be handled by a small claims court), including disputes over rights provided by federal, state or local statutes, regulations, ordinances and common law.
The parties expressly waive the right to a jury trial and agree that the arbitrator's award shall be final and binding on both parties and may not be appealed. The arbitrator will have discretion to award monetary and other damages, or to award no damages, and to fashion any other relief the arbitrator deems appropriate. The arbitrator shall have discretion to award the prevailing party its reasonable attorneys' fees incurred in bringing or defending an action. Each party shall pay their share of the costs of the arbitrator's services. Customer waives the rights to damages against any individual member, manager, shareholder, director, officer, employee or agent of the Company for any claim, damage, cost or expenses arising from this Agreement with the Company and acknowledges that the Customer's sole remedy for such claims are against the Company as to actions taken by individuals in their capacity as agents of the Company.
R. Limitation on Liability
YOU HAVE FULL RESPONSIBILITY FOR, AND BEAR ALL RISK OF LOSS OR DAMAGE TO THE BOXES AND THEIR CONTENTS, AND FOR ANY DAMAGE CAUSED TO YOUR PROPERTY OR TO THE PROPERTY OF OTHERS BY THE BOXES OR BY THEIR CONTENTS WHILE THE BOXES REMAIN IN YOUR POSSESSION, INCLUDING WHILE THE BOXES ARE ON YOUR DRIVEWAY OR LOADING DOCK, OR IN ANY HALLWAY OR ANY OTHER COMMON AREA OF YOUR RESIDENCE.
By signing up/checking below, Customer hereby acknowledges that Customer has fully read, understood and has agreed to these Terms and Conditions in their entirety.